Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.snoofles.co.uk (’the Site’).

Personal information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

1. Communicate with you; We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
2. Screen our orders for potential risk or fraud; We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing your personal information: 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use GoDaddy to power our online store--you can read more about how GoDaddy uses your Personal Information here: www.godaddy.com/en-uk/legal/agreement/privacy-policy

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

The data breach protection laws we have in place: 

We take great care to make sure the personal information you have provided us is secure and take measures against unauthorised or unlawful processing and against accidental loss, destruction or damage to your personal data. Such examples of data breaches include:

1. Loss or theft of data or equipment on which data is stored (e.g. losing an unencrypted USB stick, losing an unencrypted mobile phone)
2. Inappropriate access controls allowing unauthorised use
3. Equipment failure (e.g. the server the website is hosted on)
4. Human error (e.g. sending an email to the wrong recipient, information posted to the wrong
   address, dropping/leaving documents containing personal data in a public space)
5. Hacking attack
6. ‘Blagging’ offences where information is obtained by deceiving the business

Even when taking great care, there is still a chance of one those issues occurring. If this were to happen, we log and investigate as soon as humanly possible. We will seek to identify:

1. When the breach occurred (or become known)?
2. Which staff member was involved in the breach?
3. Who was the breach reported to?
4. Date of the report
5. Time of the report
6. A description of the breach
7. Initial containment activity
8. What type of data is involved
9. Were any protective measures in place to secure the data (e.g. encryption)
10. What has happened to the data
11. What could the data tell a third party about the individual
12. Number of individuals affected by the breach
13. Whose data has been breached
14. What harm can come to those individuals
15. Are there wider consequences to consider e.g. reputation loss
16. Consider the likelihood and severity of any risk to people’s rights and freedoms, following the breach. If likely or severe, report to the Information Commissioner’s Office for independent review.
17. Action to be taken to recover the data
18. Notify relevant governors/trustees
19. Notify any other relevant external agencies
20. Internal procedures (e.g. disciplinary investigation) to be completed
21. Steps needed to prevent re-occurrence of breach

Behavioural Advertising:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• Facebook:  https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

“Do Not Track”

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention: 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Us:

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiries.snoofles@gmail.co.uk